Terms of Service

1.1These Terms of Service (the “Terms”) set out the rules for using the website available at aesthetech.pl (the “Website”) and constitute terms and conditions within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services.

1.2The Website is operated by AESTHETECH Sp. z o.o., ul. Hubska 52/14, 50-502 Wrocław, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS 0001191504, NIP 8993034214, REGON 54257370400000, email kontakt@aesthetech.pl (the “Service Provider”).

1.3The Terms are made available free of charge on the Website before any service is provided, in a form that can be downloaded, stored and printed.

2.1In these Terms, the following capitalised terms have the meanings given below:

1. (a)“User” means any person who uses the Website;
2. (b)“Electronic Services” means the services described in Section 3, provided by the Service Provider by electronic means through the Website;
3. (c)“Contact Form” means the form on the Website that allows the User to send an enquiry to the Service Provider;
4. (d)“Consulting Services” means the process redesign, AI agent, CI and documentation services offered by the Service Provider;
5. (e)“Products” means the software of the Service Provider, in particular Loop CRM and the AI agent;
6. (f)“Agreement” means a separate written agreement, order or accepted quote concerning Consulting Services or Products.

3.1Through the Website, the Service Provider provides the following Electronic Services free of charge:

1. (a)access to information about the Service Provider, the Consulting Services and the Products;
2. (b)the Contact Form, which allows the User to send an enquiry or a request for a quote.

3.2Information on the Website, including descriptions of services, engagement models and products, does not constitute an offer within the meaning of Article 66 of the Polish Civil Code, but an invitation to enter into negotiations (Article 71 of the Civil Code). The scope and price of any work are set in a written quote.

4.1To use the Website, the User needs a device with internet access and a current version of a web browser with JavaScript enabled. To receive a reply to an enquiry, the User needs an active email address.

4.2The Service Provider uses encrypted connections (TLS). The User should keep their device and software up to date. Using the internet involves typical risks, such as malware; the User should protect their device accordingly.

5.1The agreement for access to the Website is concluded when the User opens the Website and terminates when the User leaves it.

5.2The agreement for the Contact Form is concluded when the User sends a completed form and terminates once the Service Provider has replied. The User may withdraw the enquiry at any time by writing to kontakt@aesthetech.pl.

6.1The User shall use the Website in accordance with the law, these Terms and good practice. In particular, the User must not:

1. (a)provide unlawful content, including through the Contact Form;
2. (b)send unsolicited commercial information;
3. (c)interfere with the operation or security of the Website, including by automated mass requests, attempts to gain unauthorised access or introducing malware;
4. (d)provide personal data of third parties without a legal basis.

7.1Consulting Services and Products are provided on the basis of an Agreement. If an Agreement is inconsistent with these Terms, the Agreement prevails.

7.2Where the Service Provider processes personal data on behalf of a client in connection with the Products, the Data Processing Agreement published on the Website applies. It forms an annex to the Agreement unless the parties agree otherwise in writing.

7.3The AI agent is an artificial intelligence system. The Service Provider configures it to inform the people it talks to, at the latest at the first interaction, that they are interacting with an AI system, in accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act). Answers generated by the AI agent may be inaccurate; decisions on offers, prices and advice remain with the client’s staff.

8.1The content of the Website, including texts, graphics, the AESTHETECH and Loop CRM names and logos, and the layout, is protected by law and belongs to the Service Provider or is used under licence. Copying or distributing it beyond permitted use requires the Service Provider’s prior written consent.

9.1Complaints about the Electronic Services may be sent to kontakt@aesthetech.pl or by post to the address in Section 1. A complaint should include the User’s contact details and a description of the problem.

9.2The Service Provider will consider the complaint and reply within 14 days of receiving it, to the address from which it was sent.

10.1The Website is provided for information purposes. The Service Provider makes reasonable efforts to keep it available and its content accurate, but does not guarantee uninterrupted availability and may suspend it for maintenance or security reasons.

10.2Nothing in these Terms limits liability that cannot be limited under applicable law, or the rights of consumers under mandatory provisions.

11.1Personal data is processed in accordance with the Privacy Policy. Information on cookies and similar technologies is set out in the Cookie Policy.

12.1The Service Provider may amend these Terms for important reasons, such as changes in the law or in the scope of the Electronic Services. Amendments take effect on the date indicated in the new version, not earlier than on its publication on the Website.

12.2These Terms are governed by Polish law. Disputes with Users who are entrepreneurs shall be resolved by the court competent for the Service Provider’s registered office. Disputes with consumers are resolved by the courts competent under general rules.

12.3These Terms take effect on 6 October 2026.